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Frequently Asked Questions

Home  /  Frequently Asked Questions
1. How to place an order on your website?

Please add your favorite items to your shipping cart, fill the contact information and pay it.
We will prepare your order asap.

2. Which country do you delivery?

We ship the products to worldwide, except some very remote areas or where there are no delivery sevice.
If you are not sure, you can contact with christy@dentalinbox.com before you make order.

3. How long can I receive the product once I paid?

The receiving time = the processing time + the delivery time.
The Processing Time: 1 working day. The delivery time varies with shipping method.
All the items in our site are free shipping by ePacket or Airmail post except some remote areas. It takes approximately 15-25 days(USA ,CA,AU,UK). Other countries 12-35 days (European, South America, Africa,etc.).
Expedited courier by EMS, which will take 7 to 10 working days; DHL / FedEx / UPS / TNT takes 3 to 5 working days, but you may need to pay for the extra delivery charge.
Attention:Difference countries exists different situation,the delivery time above is on the basis of major nationals,if you’re in remote area,you can have a reference.

4. What kind of shipping method do you use?

ePacket / Airmail post / EMS / DHL / FedEx / UPS / TNT

5. What is the return and replacement policy?

Your satisfaction is what we strive for. We offer a comprehensive return policy to you. Before you want to return goods, first please contact us to discuss the problem you are having. Most of the time we can solve the problem by giving technical support and you needn’t to send anything back.
If there are irremediable defects with the goods, please contact us within 2 days from you receive the item. All return items must be returned with its original packaging and accessories. Customer is responsible for shipping charges on returned items.

6. How much is shipping?

All the items in our site are free shipping by ePacket or Airmail post. It takes approximately 15-25 days(USA ,CA,AU,UK). Other countries 12-35 days (European, South America, Africa,etc.).
If you want DHL / FedEx / UPS / TNT, please contact us by email: christy@dentalinbox.com, you may need to pay extra shipping charge.

7. Will the product trigger customs duty?

Only few cases, the duty or customs fee depends on your destination country.
These additional charges for taxes or customs clearance charges are the responsibility of the recipient.

8. Which payment item is acceptable?


9. How can I get deninbox coupons?

The more you order, the more discount you will get. Please contact christy@dentalinbox.com to get coupons.

10. Is Drop shipping acceptable?

Yes, you can chat with our customer service for more details : christy@dentalinbox.com

11. How can I use the dental equipment on your website?

Please use them before reading the instructions carefully or follow the guidance of the dentist to use them.

12. Does the input voltage of your dental machine meet our country standard?

The input voltage of our dental machine is optional, you can select the applicable input voltage before you add the items to your shopping cart.